Last updated: August 18, 2026
These standards explain what iNVISIQ members can expect when requesting account, billing, access, or technical support.
1. What iNVISIQ Provides
iNVISIQ is an asynchronous real estate education academy. Membership provides access to educational modules, articles, templates, tools, research, and other member resources.
Standard membership does not include scheduled or on-demand one-to-one coaching calls, emergency assistance, or 24-hour support.
2. What Member Support Covers
Member support can assist with:
- Sign-in and account-access problems
- Membership status questions
- Billing and cancellation questions
- Missing or inaccessible member content
- Broken links, downloads, or website features
- Technical problems encountered while using the iNVISIQ website
- Reporting content errors or requesting reasonable corrections
- Questions about applicable iNVISIQ policies
3. Response Standard
Our service standard is to provide an initial response within three business days after receiving a support request.
Business days are Monday through Friday, excluding United States federal holidays.
An initial response may resolve the request, ask for additional information, or explain what further investigation is required. It is not a guarantee that every issue will be completely resolved within three business days.
Issues involving third-party services, payment processors, hosting providers, or complex technical investigations may require additional time. When practical, we will provide an update if more time is needed.
4. How to Request Support
Email support requests to:
For faster assistance, please:
- Write from the email address connected to your membership
- Describe the problem clearly
- Include the URL of the affected page
- Include the exact error message, if one appeared
- Attach a screenshot when it would help explain the problem
Do not send passwords, authentication codes, full payment-card information, client confidential information, or private transaction documents.
5. What Member Support Does Not Include
Unless expressly included with a separately identified service, member support does not provide:
- Live or on-demand coaching calls
- Personalized legal, tax, lending, brokerage, or regulatory advice
- Emergency or 24-hour technical support
- Done-for-you marketing, business planning, or transaction work
- Full configuration or management of third-party software
- Representation in disputes with brokers, clients, vendors, or regulators
- Guarantees of leads, closings, income, production, or other business results
Educational materials should be evaluated against your brokerage requirements, local laws, professional obligations, and current market conditions.
6. Website and Content Availability
iNVISIQ uses reasonable efforts to maintain access to its website and member resources. Temporary interruptions may occur because of maintenance, software updates, hosting problems, internet outages, security measures, or failures involving third-party providers.
These standards do not guarantee uninterrupted website availability or a specific percentage of uptime. Members should report persistent access problems to the support address above.
7. Corrections and Updates
Real estate practices, technology, regulations, and market conditions change over time. iNVISIQ may revise educational materials when corrections or updates are warranted.
Members remain responsible for confirming that information is current and appropriate for their jurisdiction, brokerage, clients, and circumstances.
8. Member Responsibilities
Members are responsible for:
- Maintaining accurate account and contact information
- Protecting their account credentials
- Not sharing access with unauthorized users
- Providing enough information for support to investigate a request
- Using the website and its resources lawfully
- Reviewing notices and policy updates presented through the website or member portal
9. Billing, Cancellations, and Refunds
Billing, recurring payments, cancellations, and refund eligibility are governed by the separate policies displayed on the iNVISIQ website and accepted during membership enrollment.
Submitting a support request does not automatically cancel a membership. Members should follow the cancellation method stated in the applicable cancellation policy or member portal.
10. Changes to These Standards
iNVISIQ may update these Member Service Standards as its services and operations change. Material changes may be published as a new policy version and may require member acceptance before continued access to the member dashboard.
11. Contact
Questions about these standards may be sent to: